Refund policy

Exchange Policy - The Mini Box

At The Mini Box, we want to ensure you get the perfect fit and style. Please note that we operate on an EXCHANGE ONLY policy. We do not provide cash or monetary refunds.

1. 15-Day Exchange Window:
- You can request an exchange within 15 days from the date of delivery.
- Cash, card, or bank refunds are not provided under any circumstances.

2. Exchange Eligibility & Reason:
- If you have size issues, do not like the product, or have any other reason, you can exchange it for another product of equal value.
- The item must be unused, unwashed, in its original condition, with tags and original packaging intact.
- While requesting an exchange, you must clearly explain the specific issue or reason regarding the original product.

3. How Exchange Works (Store Credit / Coupon Code):
- Email us your exchange request at boxthemini@gmail.com with your Order ID, the reason for exchange, and photos of the product.
- Once your request is verified, our team will issue an exclusive store discount code equal to the value of your original purchase.
- You can apply this code at checkout to order your replacement product for free (up to that amount).

4. Exchange Shipping Charges:
- Standard Exchanges (Size issue, style preference, change of mind): The customer is responsible for bearing the return and replacement shipping charges.
- Defect or Error by The Mini Box (Wrong item delivered, genuine manufacturing defect): We will bear 100% of the shipping costs and provide a free replacement. You must report any defects within 48 hours of delivery with photo/video proof.

Contact for Exchange:
Email: boxthemini@gmail.com
Location: Surat, Gujarat, India
Store: The Mini Box (theminibox.com)